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Word Palace Press Wholesale Ordering and Returns Policy
- Orders may be emailed to firstname.lastname@example.org.
- Orders may also be emailed to email@example.com with your company's name, address, & phone number included.
- Terms: Net 30 days.
- Buyer pays shipping. Books are sent via USPS Media Mail unless otherwise requested.
- Wholesale discount is 40% unless otherwise stated.
- The case purchase discount is 50% unless otherwise stated.
Returns Warranty: Any title received from Word Palace Press damaged or containing a manufacturing defect will be
- Valid Accounts: Booksellers in good standing (account must be current without past due invoices) may return books for credit.
- RMA Process: Bookseller must contact Word Palace Press prior to any returns and obtain an RMA (Return Materials Authorization) number.
Return goods will not be accepted without a valid RMA number clearly indicated on the shipping carton.
- Return Contact Information: To obtain an RMA, please email firstname.lastname@example.org. RMA instructions will include appropriate Ship To
- Shipping: Bookseller must pay all shipping expense associated with the return. No COD's will be accepted.
- Minimum Stocking Period: Books must be kept in stock for a minimum of 90 days. We wish to discourage over-ordering for display purposes
only. All copies of a title should be ordered with the intention of sale.
- Book Condition: Books must be returned new and undamaged. No sold/used or shopworn books may be returned.
- Refunds: The following represents the Word Palace Press refund policy. Accounts with outstanding balances shall have the option of applying
the refund credit to their balance or maintained as a publisher credit towards future purchases. The issuance of refund checks is at the sole
discretion of Word Palace Press.
Drop-Shippers: You may use all of the descriptions and images on our website for use in your store.
There are no costs involved in setting up a drop-ship relationship. You can simply forward the order to us. We will reply with a payment link for
60% of the retail cost, and ship the order upon payment. Once we have established a good working relationship with you, we can extend credit and
invoice you monthly.